Delete my account

In the app

1. Sign in to your account.
2. Open Account in the menu.
3. At the bottom, under Delete my account, type the confirmation word and confirm.

By email

If you can no longer sign in, email us from your account’s email address: hola@newcorpai.com

Request account deletion. We respond within thirty calendar days.

What is deleted

If you manage the family, all family data is deleted:

• Your account and every child’s account.
• All transactions: deposits, income, and expenses.
• All receipt photos and deposit attachments.
• Registered names and email addresses.

If you are a child, your account, transactions, and receipts are deleted. The rest of your family is unchanged.

Subscriptions

If you paid through Stripe or Google Play, we stop renewal when you delete your account.

If you paid through Apple, deleting your account does not stop Apple charges. Cancel your subscription here: Manage Apple Subscriptions.

You can delete your account immediately, even if you have not canceled the subscription yet.

What may be retained and for how long

Deletion from the database is immediate. Operational backups are overwritten within thirty days. Tax records for completed payments are retained for the period required by Mexican tax law, without linking them to your activity in the app.