Support
Effective from August 3, 2026
If something isn’t working as expected, email us at hola@newcorpai.com. Include your account email and a short description of the issue. Never send your password or full card details.
Start with the visual guide
Open the English user guide (PDF)
17 pages with real screens for adults and children: access, deposits, expenses, savings, reports and settings.
Frequently asked questions
Where do I start?
Create the adult account, add your children under Children and share their access. Record the money you give them and help them log expenses. The PDF guide walks through each step with real screens.
Can my child and I use different languages?
Yes. Each person chooses Automatic, Español or English from their account. Language does not change records or the family currency.
What happens if I change currency?
You can change it under Account > Family currency. Earlier records keep their original currency and new records use your new choice. Balances are viewed by currency; there is no currency conversion.
Does family currency change what I pay?
No. The currency used for your records is separate from subscription billing. Apple, Google Play or Stripe displays the purchase terms in its own channel.
What if the access email did not arrive?
Check your spam folder and confirm the email address. The adult can resend instructions under Children and choose the message language. Passwords are shared separately.
How do I get help?
Write to hola@newcorpai.com in Spanish or English. Include your account email, device, what happened and whether you subscribed through Stripe, Google Play or Apple. Never send passwords, full card numbers or unnecessary personal information about children.
Sign in or recover access
If you forgot your password, use Forgot my password on the sign-in screen or open the page to recover your account. Parents or guardians manage their children’s accounts from Lana 360.
Purchases and subscriptions
On iPhone or iPad, restore a previous purchase from Lana 360’s subscription screen. To change, cancel, or check billing, open Settings on your device, tap your name, then Subscriptions.
On Android, purchases and cancellations are managed with the Google Play account you used to subscribe. On the web, manage payments from the customer portal inside Lana 360.
Camera and receipts
To photograph a receipt, allow Lana 360 to use your camera. If you previously denied access, open your phone’s privacy settings and enable camera access for Lana 360. You can always enter expenses manually.
Privacy and data deletion
Read our privacy notice or learn how to delete your account and data.